Guest feedback, on your terms

Know how your guests feel — at the exact moment it matters.

A guest survey platform built for hotel groups. Trigger feedback at check-in, at check-out, or across the full stay — branded to each property, delivered through a single private link, no app required.

Built on the systems already running your front desk
Multi-brand, multi-property ready
Guest Survey
Marula Heights
Trigger
Check-out
Room
204
Status
Awaiting response
Response received
Overall stay — 9/10
Survey opened
12 seconds ago
Survey moments

One platform. Three moments that matter.

Every survey is tied to a point in the guest journey — choose where to listen, and we'll handle the timing automatically.

01

Check-in

Capture first impressions — arrival, room readiness, welcome experience — while it's still fresh.

02

During the stay

Run a general experience survey at any point — housekeeping, dining, amenities, staff interactions.

03

Check-out

Close the loop with an overall stay rating, sent the moment a reservation is marked departed.

What you get

Everything you need to run feedback campaigns, nothing you don't.

One link per guest

Each survey is a private, single-use link tied to a reservation — no login, no app download, no friction for the guest.

Branded per property

Colors, logo, and tone match each hotel in your portfolio. Guests never see anything that looks third-party.

Trigger on your schedule

Fire surveys automatically from check-in, check-out, or any custom moment your reservation system reports.

Live response tracking

Watch surveys move from sent to opened to completed in real time, by property or across the whole group.

Secure by design

Every property's data lives in its own database with hardened, rate-limited access — no cross-brand visibility.

Built for hotel groups

Onboard a new property in an afternoon. Same platform, separate database, distinct brand — every time.

How it works

From reservation to insight, in four steps.

01

Connect your PMS

Your reservation system notifies us at check-in or check-out — no manual list uploads.

02

Survey link is created

A unique, secure link is generated for that guest and that moment in their stay.

03

Guest responds

The guest opens a branded page on any device and answers in under a minute.

04

You see the result

Responses land in your dashboard instantly, organised by property and by moment.

Multi-brand by design

Every hotel keeps its own identity.

Logo and colour palette per property

Set once, applied automatically to every survey sent under that brand.

Separate database per hotel group

No shared records, no cross-contamination between brands in your portfolio.

A dedicated address for every brand

Each property gets its own survey domain — guests never see a generic third-party link.

Marula Heights
marulaheights.guestsurvey.co.za
9.2 ★
Kalahari Crest
kalaharicrest.guestsurvey.co.za
8.7 ★
Ridgeview Suites
ridgeviewsuites.guestsurvey.co.za
9.0 ★
Get in touch

Let's set up your first survey campaign.

Tell us about your property or group, and which moment in the guest journey you'd like to start with. We'll get back to you within one business day.

Part of

Midas Management Systems

We'll never share your details with third parties.

Enquiry sent

Thanks — we'll be in touch within one business day.